Returns and refunds

You may request a return or refund of unused, sealed products within 3 days of receiving the product, unless the product page says otherwise (for example clearance or final sale).

Opened software, ear tips/hygiene items and gift cards are generally not returnable. Defective items are handled under the manufacturer warranty process where applicable.

Email [Support email] with your order number, the item and the reason. Wait for a return authorisation before you ship anything back.

Return shipping costs and the return address will be confirmed in that authorisation. Unauthorised returns may be refused.

Approved refunds are returned in USDT to a wallet address you provide, or as otherwise agreed with support. Network fees may be deducted where they apply.

Refund timing depends on verification of the returned goods and blockchain confirmation of the outbound payment.

If your parcel arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund as appropriate.